Terms & Conditions

Important! Please carefully read through these terms and conditions.

Thank you for choosing My Engine Carbon Cleaner to perform your vehicle service. Your booking has been confirmed, however before we perform your service it is your responsibility to read carefully through our terms and conditions to ensure that you are happy to proceed. If you fail to read this document, we cannot be held responsible.

My Engine Carbon Cleaner Official Terms & Conditions:

  1. We will agree a time and date by phone that suits both you and the Engineer to perform your service. You must ensure that you and your vehicle are available at the time agreed by both parties. Failure to do so could result in the service not being able to go ahead. However, please note you may still incur a charge for this service.
  2. You must ensure that your vehicle is in a safe position for one of our Engineers to perform the service. There must be access to electrics and no health and safety concerns within the location. The preferred location is a driveway or a car park.
  3. If there are any pre-existing issues with your vehicle, we must be made fully aware in writing. We will then decide if we should still perform the service or if you need mechanical advise beforehand.
  4. Please be aware we do not add any chemicals into the engine during a Carbon Clean service and therefore this service should not affect your vehicle manufacturers warranty. However, in the unlikely event of this being the case we will not be held responsible for this.
  5. You agree to be responsible for the full cost of the service detailed in your booking confirmation email. This can be paid via cash or credit/debit card.
  6. If your vehicle has a pre-existing issue, we cannot guarantee this service will resolve that. This is purely a preventative maintenance service, which has been proven to improve vehicle performance, fuel economy and vehicle emissions. However, every vehicle can vary in its results.
  7. If the work on your vehicle requires us to spend more time on your vehicle that we did not expect or charge for, you agree that you will be held responsible for any additional charges which may be payable. We will of course advise you of any extra charges beforehand.
  8. We exclude all liability for repair or damage to the vehicle or other belongings prior to the service or after the service has been performed.
  9. We will not be held responsible for any personal incidents.
  10. We reserve the right to change our appointment with you for any reason. However, we will notify you in advance of any changes to the agreed appointment time.
  11. You are happy for us to use your personal information you have provided for marketing and communication purposes. We will ensure that your information is kept safe and that there is no breach of data.
  12. You allow us to take photographs and videos of your vehicle during the process and after we have performed the service.
  13. Card payments will be taken over the phone and can be paid using most major credit or debit cards. Other than Diner’s Club and American Express.
  14. We do not accept personal cheques.
  15. If you wish to cancel your appointment with us, this must be done 48 hours prior to our agreed appointment. Failure to cancel the appointment within this time may result in a cancellation fee of £25.
  16. We can assure you that all customer complaints are taken very seriously. In the unlikely hood that you have a complaint about your service, you can be assured that we will fully investigate the matter and respond to you within a timely manner.

If you have any further questions about our terms and conditions, please contact our team prior to your service.

 

Website: www.myenginecarboncleaner.co.uk 

Email: info@carbon-clean.co.uk

For any complaints regarding our products and/or services please contact complaints@myenginecarboncleaner.co.uk